Privacy Policy for SchoonmaakMeester B.V.
This privacy policy describes how SchoonmaakMeester B.V. collects, uses, and protects information when you use our online platform and related services. We are committed to protecting your privacy and handling your data in a transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect information to provide and improve our services. The types of information we may collect include:
Information you provide directly to us: This includes personal and business details you provide when you request a quote, book services, communicate with us, or use our service portal. This may include names, addresses, contact information, and details about the cleaning services you require.
Information collected automatically: When you visit our site, we may collect certain information automatically from your device. This may include your IP address, browser type, operating system, referring URLs, and how you interact with our site. This information helps us understand how users access and use our site.
Information from other sources: We may receive information about you from third parties when necessary for the provision of our services, such as payment processors or service partners.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing and managing services: To process your requests for cleaning services, schedule appointments, manage payments, and communicate with you about your service.
Improving our services: To understand how our services are used and to develop new features and offerings.
Communication: To respond to your inquiries, provide customer support, and send you updates related to your service or our business, where permitted.
Marketing and promotion: To send you information about our services, special offers, or news that may be of interest to you, where you have consented or where legally permitted.
Legal and security purposes: To comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our services and users.
Legal Basis for Processing
We process your personal data based on several legal grounds, including:
- Necessity for performing a contract with you or taking steps at your request before entering into a contract.
- Compliance with a legal obligation.
- Our legitimate business interests, provided these do not override your fundamental rights and freedoms.
- Your consent, where required by law.
Sharing Your Information
We do not sell your personal data to third parties. We may share your information with third parties only in specific circumstances:
Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, customer relationship management, or IT services. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your information, no security system is completely impenetrable, and we cannot guarantee absolute security.
Your Data Protection Rights
Under applicable data protection laws, including GDPR, you have certain rights regarding your personal data. These rights may include:
- The right to access your personal data.
- The right to rectify inaccurate or incomplete data.
- The right to request the erasure of your personal data in certain circumstances.
- The right to restrict the processing of your personal data in certain circumstances.
- The right to object to the processing of your personal data in certain circumstances.
- The right to data portability.
- The right to withdraw consent at any time, where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your data or to exercise any of your other rights.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance your user experience, analyze site usage, and assist with marketing efforts. You have the ability to accept or decline cookies through your browser settings.
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page.
Contacting Us
If you have any questions about this privacy policy or our data practices, or if you wish to exercise your rights, please contact us by postal mail:
SchoonmaakMeester B.V.145 Kanaalweg
Utrecht
3533 HR
Netherlands